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Don't Hang Up!
 
 

Don't Hang Up! These pages feature typical phone conversations overheard in a small travel firm. You can practise your telephone skills by listening in RealAudio and following their words in the transcript.

Hear how the staff of Ken Leigh Travel deal with their customers over the phone. Use the 'back' and 'next' buttons to move through the conversations:
 

"I'd like to speak to someone about flights"	"Put me through, please"
"Can I just take your name please?" "Could you spell your name, please?" ( practise speaking in-between the gaps )	"Can I leave a message?"
"Don't hang up!"	"Could you just give me your name?"
"I phoned you three days ago..."	"Can I take a message..."
"Why haven't I heard from you?"	"He said to tell you"
"Are you through?"	"I'll get back to you later"
"I've tried three times..."

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